Charm NMPI 2027

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National Member Protection Initiative

Exclusive program offering select credit unions AI-powered scam and fraud training and simulations for frontline teams.

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Protecting Credit Union Members Nationwide

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Scams and fraud are increasingly targeting credit union members, causing financial and personal harm.

Building on the 2026 program, the National Member Protection Initiative (NMPI) returns for 2027, led by Charm Security. The initiative brings together a select group of forward-looking credit unions to lead a proactive approach to member protection.

Participating credit unions will gain complimentary access to AI-powered scam and fraud training for their frontline teams, alongside member education resources.

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What Participating Credit Unions Receive

Frontline Scams & Fraud Training

Access to Charm’s Agentic AI Scams Training Environment.

Continuously updated fraud/scam trends, typologies, and adversarial techniques.
AI-generated scenarios that adapt dynamically based on how the employee responds.
Behavioral science and psychology around manipulation, vulnerability, intent, and intervention.
Analysis of team performance and training recommendations.

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Member Education & Awareness Assets

Co-branded educational materials.
Content to support ongoing member education and awareness.
Best-practice guidance on modern scams and manipulation.

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Recognition & Visibility

Public recognition as an NMPI participant.
Inclusion in NMPI announcements and communications.
Optional participation in case studies or thought leadership.

Take the lead in protecting your members.

Join a select group of credit unions strengthening frontline readiness and member protection. Complete the form below to apply or send an email to NMPI@Charmsecurity.com.

Apply to NMPI 2027

About Charm

Charm Security builds the Agentic AI Workforce for scams, fraud, and cybercrime prevention and resolution. Our AI Agents combine fraud and security expertise with behavioral psychology and our proprietary HVE™ (Human Vulnerabilities & Exploit Techniques) AI Model to investigate, intervene, resolve, and prevent fraud in real time. Working alongside fraud operations, financial crime, security, contact center, and branch teams, Charm helps financial institutions move beyond detection to action - reducing losses, improving operational efficiency, and protecting customers when it matters most.