Break the Scam Spell

‍_{The Agentic Workforce
for Fraud and Cybercrime}‍

Move from detection to action with AI agents that prevent and resolve fraud by understanding manipulation, intent, and human behavior in real time.

See Charm in Action

Attackers launching sophisticated scams and fraud attacks, fueled by AI

Charm fights back with AI Agents that combine fraud prevention expertise with deep understanding of human psychology

See Charm in Action

“Charm blew my mind. The way the AI agent guides our team and helps customers break the scam spell is something we simply couldn’t have achieved before.”

VP Fraud, Tier-1 North American Bank

Meet
Charm Security

Charm’s AI Agents combine the expertise of fraud professionals and behavioral scientists, powered by our proprietary HVE™ AI Model for Human Vulnerabilities and Exploit Techniques. Charm works alongside fraud and financial crime teams.

Fraud Investigation Agent

An AI fraud expert that supports fraud analysts and investigators by connecting signals across alerts, cases, and customer interactions; interpreting human intent and behavioral psychology; and guiding faster, higher-confidence decisions across prevention, investigation, and resolution.

Fraud Frontline Agent

An AI fraud advisor working alongside customer-facing teams and channels - including contact centers, branches, wealth, support, and beyond - delivering real-time insights and guidance during high-risk interactions. It helps teams identify deception and manipulation, ask the right questions, intervene safely, and resolve fraud and scam scenarios in the moment.

Fraud Intelligence Agent

An adversary-facing AI agent that operates beyond the organization’s perimeter, engaging scam and fraud infrastructure, impersonators, mule networks, and attacker assets to collect intelligence, uncover patterns, disrupt operations, and continuously enrich institutional defenses through Charm’s HoneyBot network.

30%

Loss Reduction

Targeting human-centric fraud

80%

Less Manual Triage

Agents handle the Level-1 noise

24/7

Real-Time Intervention

Protecting customers without friction

Agentic AI Workforce for Prevention, Intervention & Resolution

True Scam Tales

All Tales

Charm Security Voted Winner of NACUSO’s 2026 Next Big Idea Competition

Report: Designing the Agentic Workforce in Fraud and Cybercrime

Charm Security is a Fintech Startup of the Year Finalist Selected by Banking Tech Awards USA

Charm Security Selected for FinTech Innovation Lab New York 2026 Class

Charm Security Partners with Reality Defender to Bring Deepfake Detection into Charm's Agentic AI Workforce for Fraud and Security

Charm Security and Curql Launch National Member Protection Initiative

Charm Selected as a Finalist for RSAC Innovation Sandbox Contest 2026

Breaking the scam spell: How Charm Security is revolutionising fraud prevention in financial services

Charm Security and Give an Hour Combine AI with Mental Health Expertise to Fight Scams

Uncover the key drivers behind fraud and financial scams

AI is used in half of bank scams. Here’s what you need to watch out for

Scams to watch for ahead of Valentine's Day

“Fraud prevention has come a long way, but the rise of generative AI has fundamentally reshaped the threat landscape - giving fraudsters a strategic edge over financial institutions and their customers. Charm is uniquely positioned to turn the tide, using AI-driven solutions to help financial institutions protect their customers from scams and social engineering.”

Tomer Barel

President of Melio and Former Senior Executive at Meta and PayPal

“As a former financial crime regulator, I’ve witnessed firsthand how regulatory landscapes across key markets - including the US, UK, Europe, Singapore, and Australia - are shifting to hold financial institutions more accountable for protecting their customers. These institutions are facing mounting pressure to safeguard customers from scams, making proactive solutions like Charm not just timely, but essential.”

Shlomit Wagman

Chief Compliance Officer at Rapyd and former Financial Crime Regulator

“Scams have rapidly become one of the most pressing challenges for banks, fintechs, and payment providers to overcome. With their customers falling prey to fraudsters employing increasingly sophisticated tactics, the industry urgently requires smarter, more adaptive solutions. At this critical time, Charm is crucial in providing AI-driven capabilities that help financial institutions and payment providers stay ahead of such threats and better protect their customers.”

Rupert Keeley

Former CEO of PayPal Europe, and Visa Group President

“AI-driven scams and social engineering fraud that preys on human vulnerabilities have escalated into a trillion-dollar problem, demanding a fundamental shift in fraud prevention. Charm Security’s approach empowers organizations to protect their customers and navigate evolving regulatory expectations. With the founders’ deep cybersecurity expertise and credentials in the fintech and AI domains, Charm is well-positioned to make a meaningful impact in fraud prevention.”

Rakefet Russak Aminoach

Managing Partner at Team8 and former CEO of Bank Leumi

“There is a meaningful realization that scams are different - not an identity verification issue, nor can they be stopped with traditional transaction-level fraud prevention tools. They are far more sophisticated, exploiting human vulnerabilities through deception and manipulation. Financial institutions need to rethink their approach and move to proactive scam prevention like Charm which helps institutions understand scam tactics, detect psychological risk signals, and intervene before the damage is done.”

Vicky Bindra

Former Executive at FIS, Citi, Visa, and Mastercard

Restore safety with a touch of Charm

Watch how our AI Agents prevent fraud in real time and empower your team.

See Charm in Action

FAQs

What is Charm Security?

Charm Security builds the Agentic AI Workforce for scam, fraud, and cybercrime prevention and resolution. Charm’s AI Agents combine fraud and security expertise with behavioral psychology and a deep understanding of human vulnerabilities and exploit techniques to guide real-time prevention, intervention, and resolution in high-risk moments. Acting as expert teammates to fraud, financial crime, security, and customer-facing teams, Charm helps institutions reduce losses and operational costs while improving decision quality, speed, and overall effectiveness.

What are the core capabilities of Charm’s Agentic AI Workforce?

Charm's AI Agents handle the full arc of the fraud lifecycle, powered by HVE™: investigating cases and prioritizing risk, intervening with customers in real time as deception unfolds, executing and documenting the resolution while supporting recovery, and gathering intelligence on fraud infrastructure and attacker patterns to strengthen your defenses over time. The agents learn your environment over time, so they get sharper with every case they handle.

Where is Charm deployed in the organization?

Charm's AI Agents are deployed as team members across the organization: from the back office in the fraud and security teams to the frontline in customer contact centers, branches, and customer-facing representatives.

How much autonomy do Charm's AI Agents have?

Autonomy is a spectrum, not a switch. Charm treats it the way you'd treat a new hire, with trust earned through demonstrated performance: AI Agents start by observing and assisting as coworkers while your team keeps decision authority, then take on low-risk actions independently as confidence grows, and over time can run cases end-to-end within the boundaries you set. Your team controls how much authority each agent has and adjusts it as confidence grows.

How can I deploy Charm in my organization?

Charm requires little to no integration and complements your existing fraud stack rather than replacing it, picking up where detection stops. AI Agents work alongside your current team and tools and learn your workflows, so deployments can start small and expand.

What impact can Charm have on my fraud operations?

Charm delivers measurable improvements in both fraud effectiveness and operational efficiency - helping teams prevent more fraud, streamline investigations and interventions, reduce fraud losses, shorten resolution times, improve customer trust, and enable teams to scale with an Agentic AI Workforce.

‍_{The Agentic Workforce
for Fraud and Cybercrime}‍

Attackers launching sophisticated scams and fraud attacks, fueled by AI

Charm fights back with AI Agents that combine fraud prevention expertise with deep understanding of human psychology

“Charm blew my mind. The way the AI agent guides our team and helps customers break the scam spell is something we simply couldn’t have achieved before.”