Empowering the Frontline to Break the Scam Spell

From detection to action: empowering financial institutions’ frontline teams to prevent scams and protect customers and members during high-risk moments

As part of National Scam Survivor Day 2026, Charm Security and Give an Hour are launching a joint 3-month initiative for a select group of financial institutions committed to supporting frontline teams during high-risk scam interactions.

Scams and human-centric fraud are becoming more complex and emotionally intense. Frontline teams are often the first point of contact, navigating high-stress interactions where customers are under active deception and manipulation.

This end-to-end initiative combines trauma-informed training with Agentic AI to bring fraud expertise to the frontline and enable a more human-centered, real-time scam prevention, intervention, and recovery support.

Empowering Frontline Teams in High-Stakes Scam Moments

What Participating Institutions Receive

Live Frontline Training

Trauma-informed training for customer-facing teams, focused on handling scam-related interactions with empathy, professionalism, and confidence.

Charm’s Frontline AI Agents

Access to Charm’s Agentic Workforce working alongside customer-facing teams, bringing fraud expertise to the frontline, delivering real-time guidance during high-risk interactions, and supporting intervention,resolution and recovery in the moment.

Ongoing Resources from Give an Hour

Curated educational materials to reinforce learning and continuously support frontline teams throughout the program.

Why Participate?

  • Strengthen frontline confidence in high-sensitivity, high-pressure interactions
  • Equip teams with practical tools,fraud expertise and behavioral guidance to recognize, intervene in, and resolve human-centric scam scenarios
  • Join a select group of institutions leading the shift from just detection to real-time action

Apply Now

‍